- We cannot commit any fixed time for delivery. Deliveries will be made between 10 am and 5 pm on the given date.
- Orders received till 12 noon IST (5 hrs 30 mins ahead of GMT) will be delivered the next day. Incase of orders received after 12noon IST, we will try and deliver the order the next day. Otherwise the delivery will be made 2 days after the date of receiving the order. For eg: In case the order is received at 1pm IST on the 20 th of October, we will try and deliver on 21st of October failing which the delivery will be made on the 22 nd of October.
- The delivery will NOT be redirected/ redelivered to any other address under any circumstances.
- The above product will be delivered only in Bangalore City( 10 km from MG road) . We DO NOT deliver to suburbs of Bangalore or outside Bangalore. Please call us at 98454 27364 if in doubt. We reserve the right not to deliver should the delivery location be outside our delivery area.
- We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery/ refund will be possible. Failed deliveries will be redirected to the Patisserie Nitash office. You are advised to call +91 98454 27364 to arrange for pick-up of your order. We will consider the order executed in the below mentioned cases :
- Wrong / untraceable address.
- Recipient not available.
- Premises locked.
- Wrong phone or cell number; phone not working; cell switched off or not reachable.
- Recipient refused the products.
- Delivered the product at the gate/ reception/ with security/neighbour.
- Please note that the cakes are perishable products, which should be stored in refrigerated conditions and consumed the same day. The cakes will be hand delivered only.
- No deliveries on national holidays or Sunday.
- The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
- We reserve the right to substitute the cake (including specified type/ flavour) with another cake of equal or higher value in case of non-availability of the desired cake.
- In case of floods/ heavy rains/ national bandh we reserve the right to reschedule the delivery for another date.
- No change in instructions will be permitted once the order has been confirmed.
- Orders once placed cannot be cancelled or rescheduled. In case of cancellation of the order no refund will be made.
- We will not entertain any complaint of any order beyond 3(three) days from the date of delivery of the order.
- Proof of delivery will be provided in case of any dispute regarding delivery.
- While placing an order, please provide us with the following information for delivery at Hotel/ Hospital.
- Name of recipient
- Full address of the hotel.
- Room number.
- Telephone number of the hotel.
- Name of tour company, if applicable.
- Hospital visiting hours.
- Name of recipient.
- Full address of the hospital.
- Ward number and/ or name.
- Home address of recipient with phone number.
- If the recipient has not checked in at the hotel on the delivery date or is not available at the time the delivery is made, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed and no refund will be made in such cases.
For delivery of cakes to wedding ceremonies/ marriage halls/ banquets, we may not be able to assure the delivery to the bride and/ or bride-groom/ intended recipient because of our delivery team’s non-accessibility to recipient/s. However, we shall ensure that the delivery is made to a responsible member of the host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
- Patisserie Nitash retains the right to refuse any order unconditionally.
- All claims are subject to the jurisdiction of court at Bangalore, India only.
- If Patisserie Nitash is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability, etc., caused due to non-delivery.
- Patisserie Nitash has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest information on its website. However, Patisserie Nitash or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the website.
Authenticity of information and interest of making payments:
a. The customer promises that the information provided to Patisserie Nitash is true, correct and accurate. The customer also agrees to pay all charges incurred by use of customer’s account/ credit card(s) as and when they are incurred.
b. The customer agrees to defend, indemnify and hold Patisserie Nitash and its affiliates harmless from all liabilities and expenses including attorney’s fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them. Patisserie Nitash may modify this agreement from time to time without giving any prior information.